1. How do I make a payment?

Paying with Credit Card or Debit Card. We offer Visa and MasterCard as credit or debit card payment options. When you select Credit Card as your payment option, you’ll be asked to enter your Visa or MasterCard details at the final stage of our secure checkout process on our website.

When you checkout, you'll be given the option to ‘Save my payment details for next time’. When this is selected, an encrypted token is stored, not your actual card details. This token can't be used by anyone else so it's totally secure. This option is provided for your convenience so you don’t have to re-enter your card details every time you shop with us. Whether you select this option or not, no actual card details are ever stored by us.

2. Is it safe to use my credit card on your website?

Yes, it is safe to use your credit card on our website. We use secure socket layer (SSL) encryption to protect your personal and financial information during the checkout process.

3. How long does shipping take?

Shipping times may vary depending on your location and the shipping method you choose. On average, standard shipping takes 2-3 business days. For deliveries to rural areas, please allow an additional 1-2 days for delivery. Expedited shipping options are also available for an additional fee. For more information, please check our Shipping policy.

4. How can I track my order?

Once you have placed your order, you will receive a tracking number in your confirmation email. You can track your order by visiting the NZ post website and entering your tracking number.

5. Can I return my products?
As long as it’s within 14 days of purchase and your product has been left unopened, or has a quality issue, we can provide a refund. For more information please check our Refund policy.

When will I receive my refund?

Once your return has been processed, we will send you an update to let you know. Your return will generally be processed within 10 business days.

6. My parcel has arrived and something is damaged, what do I do now?

We're sorry that your parcel has not arrived in perfect condition. Please contact us with your order number and let us know what has been damaged. We'll happily issue you with a refund or arrange a replacement where possible.

Please make sure you keep any damaged items and packaging in the same condition as they are received, and take a photo if possible. This can assist us in making a claim with the courier.

Do I need to return the damaged products?

Please do not return anything that has been damaged before contacting us on orders@naturesbasket.org.nz. Please make sure that you do keep the packaging and damaged items until you have heard from us as sometimes the courier will require these back for investigation.

7. Can I purchase a product in bulk for my business?

Yes, we offer bulk discounts for businesses, please contact us